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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Understanding the excitement of being a first-time boat buyer is essential. There’s something truly exhilarating about the idea of cruising on open waters, enjoying sunsets, and creating lasting memories with friends and family. However, alongside this excitement comes the reality of making a significant investment. - read more
From the bustling harbors of Sydney to the serene waters of the Great Barrier Reef, boating is a treasured Australian pastime that combines the love of the ocean with the spirit of adventure. With so many Australians drawn to the water, understanding the financial aspects of boat ownership is crucial, particularly when it comes to securing a boat loan. However, wading through boat loan rates and terms can feel as complex as navigating through choppy seas. - read more
A boat loan can be defined as a type of financing tailored specifically to help buyers acquire a boat. It serves a crucial role in making the dream of boat ownership more attainable, as it enables you to spread the payment over a period of time rather than shelling out a substantial sum upfront. - read more
Before embarking on the exciting journey of purchasing a new boat, it is essential to have a clear understanding of boat finance options. Choosing the right financing option can save you a considerable amount of money in the long run. Having said that, the numerous finance options and terms can be confusing and daunting for first-time buyers. - read more
If you're in the market for buying a boat, then it's crucial to familiarize yourself with preapproved boat finance. Unlike typical boat loans where you apply for financing after you've decided on a boat, preapproval allows you to secure finance before you start shopping. This gives you peace of mind and greater control over the buying process, ensuring no surprises or delays arise along the way. - read more
Owning a boat brings unparalleled joy and freedom, whether you're cruising Sydney Harbour or exploring the Great Barrier Reef. However, like many rewarding pursuits, there is a financial side to consider. Understanding the true costs associated with boat ownership is crucial, allowing you to budget properly and enjoy your nautical adventures stress-free. - read more
The 56th Sydney International On-Water Boat Show, held from 13 to 16 November 2025 at Darling Harbour, has concluded with remarkable success. This year's event attracted over 20,000 visitors, underscoring the enduring appeal of Australia's marine lifestyle and industry. - read more
Victoria has taken a significant step forward in native fish conservation with the opening of the Arcadia Native Fish Hatchery, now the largest facility of its kind in Australia. Located just south of Shepparton, this state-of-the-art hatchery is set to revolutionise the state's fisheries sector and bolster recreational fishing opportunities. - read more
Since March 2025, South Australia's coastline has been grappling with a harmful algal bloom (HAB) that has severely impacted marine life, the fishing industry, and tourism. Recent research has identified Karenia cristata as the dominant species responsible for this environmental crisis. - read more
The 56th Sydney International On-Water Boat Show has wrapped up after four dynamic days at Darling Harbour, drawing over 20,000 visitors and featuring more than 160 vessels from 120 leading international and Australian marine brands. This year's event underscored the strength and appeal of Australia's marine lifestyle and industry. - read more
On 8 November 2025, Marina Bayside in Taren Point proudly hosted the inaugural Southern Sydney Marine Expo, marking a significant milestone for Sydney's boating community. This event celebrated the opening of the $20 million purpose-built facility, designed to revolutionise marine services and storage in the region. - read more
In a strategic move to align with evolving industry needs and global trends, the Boating Industry Association (BIA) has announced significant changes to Australia's boat show landscape for 2025. These changes aim to enhance engagement, showcase innovation, and cater to the diverse interests of the boating community. - read more
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Knowledgebase
Personal Loan: A personal loan is usually made by a financial institution to an individual person without the need for the provision of asset security. Personal loans can generally be obtained for any worthwhile purpose subject to the lending criteria of the financ
