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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Buying a boat is a considerable investment and should be approached with care and attention to detail. It's a big decision because it requires not only a significant financial commitment but also a commitment to the upkeep and maintenance of the vessel. It's essential to consider your needs and intended use, as well as factors like size, type, and condition when making your decision. - read more
Embarking on the exciting journey of boat ownership in Australia comes with its own set of nautical nuances, particularly when navigating the waters of financing. The cornerstone to a smooth sail towards securing a boat loan lies in the preparation and presentation of the essential documentation. This is not merely a procedural step, but a vital component in demonstrating your reliability and seriousness as a borrower. - read more
Ahoy, future mariners! The allure of the open seas and the joy of sailing on your very own vessel is a dream that many Australians hold close to their hearts. Whether you envision leisurely cruises along the coast or adventurous voyages into the deep blue, the prospect of buying a boat ignites a sense of excitement and freedom that's hard to match. - read more
Welcome to the exciting world of boating! Owning a boat opens up a realm of adventures on the water, from leisurely cruises to thrilling water sports. - read more
Boating is a popular recreational activity in Australia, with over 85% of the population living within 50 km of the coast. However, boaters must consider the risks associated with being out on the water, including accidents, theft and damage to property. Insurance can help protect boat owners from these risks and provide peace of mind while navigating Australia's waters. - read more
Embarking on the journey to purchase a boat is an exhilarating milestone, bringing with it the promise of sun-soaked adventures and serene escapes on the water. Yet, beneath the waves of excitement, lies the crucial decision of selecting the right boat insurance provider in Australia—an aspect as pivotal as the vessel itself. Boat insurance not only safeguards your maritime investment against unforeseen incidents but also ensures that your nautical dreams stay afloat in turbulent times. - read more
The 56th Sydney International On-Water Boat Show has wrapped up after four dynamic days at Darling Harbour, drawing over 20,000 visitors and featuring more than 160 vessels from 120 leading international and Australian marine brands. This year's event underscored the strength and appeal of Australia's marine lifestyle and industry. - read more
On 8 November 2025, Marina Bayside in Taren Point proudly hosted the inaugural Southern Sydney Marine Expo, marking a significant milestone for Sydney's boating community. This event celebrated the opening of the $20 million purpose-built facility, designed to revolutionise marine services and storage in the region. - read more
In a strategic move to align with evolving industry needs and global trends, the Boating Industry Association (BIA) has announced significant changes to Australia's boat show landscape for 2025. These changes aim to enhance engagement, showcase innovation, and cater to the diverse interests of the boating community. - read more
The Boating Industry Association Ltd (BIA) has recently called upon all levels of Australian government to provide strategic support to the nation's marine manufacturing and recreational boating sector. This appeal comes in response to a significant skills shortage that poses a threat to the industry's economic potential. - read more
The Sydney International On-Water Boat Show is set to make a grand return from 13 to 16 November 2025 at Darling Harbour. This four-day event promises to be a highlight for boating enthusiasts and industry professionals alike, showcasing Australia's vibrant marine lifestyle. - read more
Superyacht Australia has announced the return of the Australian Superyacht Conference in 2026, introducing a refreshed format and a new location in Sydney. Traditionally held on the Gold Coast in May ahead of the Sanctuary Cove International Boat Show, the conference will now take place immediately following the inaugural Sydney Charter Show, creating an exciting week of activity for Australia's growing superyacht sector. - read more
