During a review of the 2023-24 financial statements, the NSW Auditor-General highlighted the issue of unauthorized fee surcharges. The revelations were surprising, bringing the matter forcefully to the notice of the current administration.
For years, legal advice from the Crown Solicitor's Office, beginning in February 2016 through December 2022, consistently warned against the unlawful imposition of merchant fees by Service NSW. Despite such advice, over 92 million transactions incurred charges close to a whopping $144 million. The surcharges, conceptualized as cost recovery for transaction fees by payment providers, were initially sanctioned by NSW Treasury in 2012.
The spotlight is on mini transactions such as 30 cents for a driver's licence renewal, 29 cents for a marriage certificate, and a $1.92 fee to renew a small car registration. These seemingly small fees added up, creating a significant financial burden on the public.
With this information now public, the current government, led by the Minns Labor administration, has moved swiftly, creating a dedicated incident management taskforce to stem these unauthorized charges and to mitigate future occurrences.
Notably, customers affected by these charges are urged to register for updates regarding the government's corrective measures through Service NSW channels either online at the official website or via their service hotline.
The Ministers for Customer Service, Digital Government, and Finance, have sought an independent inquiry by requesting the NSW Ombudsman to investigate potential maladministration. The department's Secretary has also escalated the case to the Ombudsman and the Independent Commission Against Corruption, highlighting concerns over ignored legal advice.
A proactive approach by the new taskforce has successfully shut down over 80% of unlawful surcharges in Service NSW transactions and more than 90% of online payments. For now, all other remaining transaction fees, including those from in-person credit card terminals, are being rapidly phased out. To accommodate citizens, Service Centres are offering surcharge-free payment alternatives, such as cash payments.
Amid ongoing remedial undertakings, the NSW government has instructed all departments to audit their merchant fee practices by the end of November to ascertain legal oversight and compliance, echoing Minister for Finance Courtney Houssos’s comments: “Families, households, and businesses expect governments to act within the confines of the law.”
Minister Jihad Dib also emphasized the urgency, stating: “Our priority has been to halt these charges swiftly.” He underscored the ethical need for transparency regarding the past continuation of these fees despite the legal advisories.
Published:Monday, 4th Nov 2024
Source: Paige Estritori
AI in Financial Planning: Unlocking Potential with Prudence 21 Nov 2024: Paige Estritori Artificial Intelligence (AI) has rapidly become a focal point in modern financial planning, offering the potential to transform how advisers interact with clients. By providing automated solutions for routine tasks and analyzing vast data sets, AI promises increased efficiency and more personalized financial recommendations. - read more |
Financial Advisory Expansion: Balancing Growth and Regulatory Challenges 20 Nov 2024: Paige Estritori The financial advisory sector in Australia is poised for significant expansion, with the potential to extend advisory services to an additional 650,000 clients. This promising development hinges on resolving existing regulatory barriers. A detailed analysis by Empower Business Advisory, sponsored by Colonial First State, underlines this potential shift in the industry landscape. - read more |
Aussie Homeowners Show Resilience Amidst Rising Interest Rates 20 Nov 2024: Paige Estritori Amid the global economic shifts, Australian homeowners, notably exposed to fluctuating interest rates, have defied pessimistic predictions and demonstrated resilience. Unlike many countries, most Australian mortgages are subject to variable interest rates, which heightens sensitivity to cash rate changes. - read more |
NAB Faces Legal Action for Delayed Hardship Responses 19 Nov 2024: Paige Estritori In a recent development within the financial sector, the National Australia Bank (NAB) finds itself embroiled in a legal dispute initiated by the Australian Securities and Investments Commission (ASIC). At the center of the controversy are allegations that the bank failed to timely respond to hundreds of loan hardship applications from its customers. - read more |
Employment Holds Steady Amid Rate Speculation 15 Nov 2024: Paige Estritori Australia's unemployment rate remained fixed at 4.1% this October, marking the third consecutive month without change, according to newly released Australian Bureau of Statistics data. Despite this steady figure, the growth of new jobs appears to be waning. - read more |
UK Broker Hit with Multi-Million Pound Penalty for Misallocated Premiums 15 Nov 2024: Paige Estritori A UK brokerage owner has been ordered to pay a substantial fine exceeding £1 million (approximately $1.96 million) and has been barred permanently from the financial services industry. This comes after regulators found him guilty of financially mismanaging funds intended for insurers and providing misleading information. - read more |
The Benefits of Pre-Approved Boat Financing Pre-approved boat financing is an initial green light from a lender indicating that you are eligible to borrow up to a certain amount of money for the purchase of a boat. This process involves a preliminary assessment of your creditworthiness, usually before you start shopping for your new vessel. - read more
|
How to Choose the Best Marine Insurance Policy While Financing Your Boat Welcome, fellow boating enthusiasts! Whether you're looking to sail the coasts of Australia or enjoy leisurely days on the water, financing a boat can be a thrilling adventure. However, securing the right marine insurance policy goes hand-in-hand with this exciting journey, and it's an absolute must. - read more
|
The Captain's Checklist: Essential Documentation for Australian Boat Loan Approval Embarking on the exciting journey of boat ownership in Australia comes with its own set of nautical nuances, particularly when navigating the waters of financing. The cornerstone to a smooth sail towards securing a boat loan lies in the preparation and presentation of the essential documentation. This is not merely a procedural step, but a vital component in demonstrating your reliability and seriousness as a borrower. - read more
|
7 Tips For Getting The Best Boat Loan Buying a boat is a relatively large financial outlay and most people need to finance their purchase. If you’re in the market for a boat and plan to apply for a boat loan, there are a few things you should know if you want to get the best deal available. Here are our 7 tips for getting the best boat loan. - read more
|
Building a Strong Boat Financing Application: Tips and Tricks for Australians When it comes to purchasing a boat, most individuals require some form of financing. To secure the best possible loan terms and increase the chances of approval, it is essential to build a strong boat financing application. This article will provide tips and tricks specifically tailored for Australians on how to create a compelling application that stands out to lenders. - read more
|
Navigating Boat Loans: How to Determine Your Financial Course Have you ever imagined yourself steering through the sapphire waters, the wind in your hair and the sun on your face, aboard your very own boat? The dream of owning a boat is a passionate pursuit for many. Yet, before this vision becomes a reality, there is a significant financial journey ahead that requires careful navigation and thoughtful planning. - read more
|
Unlocking Better Deals: The Negotiation Power of Specialist Finance Brokers When embarking on the thrilling journey of boat acquisition, the role of specialist finance brokers often remains a hidden key on the sail to a successful purchase. A specialist finance broker serves as a seasoned navigator in the vast sea of boat finance, expertly guiding buyers through complex financial waters to secure the best deals tailored to their individual needs. - read more
|
The Benefits of Getting Preapproved Boat Finance for Australians If you're in the market for buying a boat, then it's crucial to familiarize yourself with preapproved boat finance. Unlike typical boat loans where you apply for financing after you've decided on a boat, preapproval allows you to secure finance before you start shopping. This gives you peace of mind and greater control over the buying process, ensuring no surprises or delays arise along the way. - read more
|
The Benefits of Pre-Approved Boat Financing Pre-approved boat financing is an initial green light from a lender indicating that you are eligible to borrow up to a certain amount of money for the purchase of a boat. This process involves a preliminary assessment of your creditworthiness, usually before you start shopping for your new vessel. - read more
|
Financial Freedom on the Water: Boat Loans Simplified for Australians Boating offers a unique escape and a chance to explore Australia's stunning waterways. For many, owning a boat is a dream come true, providing endless adventures and cherished memories with family and friends. - read more
|
Building a Strong Boat Financing Application: Tips and Tricks for Australians When it comes to purchasing a boat, most individuals require some form of financing. To secure the best possible loan terms and increase the chances of approval, it is essential to build a strong boat financing application. This article will provide tips and tricks specifically tailored for Australians on how to create a compelling application that stands out to lenders. - read more
|
How to Choose the Right Boat Finance Option Before embarking on the exciting journey of purchasing a new boat, it is essential to have a clear understanding of boat finance options. Choosing the right financing option can save you a considerable amount of money in the long run. Having said that, the numerous finance options and terms can be confusing and daunting for first-time buyers. - read more
|